FAQ's

It's easy! Just download our iOS or Android application, click register, and make sure you have a valid U.S. Driver’s License and credit card.

There is no registration fee – upon approval – to be a member of Free2Move Carsharing. There are no additional monthly or annual subscription fees either. You only pay when you drive our cars. Meter and residential zone parking, fuel (up to $25), and insurance are all included in our rates.

To become a Free2Move Carsharing member, you must be 21 years of age, have a valid U.S. Driver’s License, a credit or debit card, and meet other criteria as defined by Free2Move Carsharing.

At this time, our registration platform only accepts U.S. Based Driver’s Licenses. Please reach out to support@free2move-carsharing.com for more details on International Driver’s License requirements.

Please call us at 1-844-54FREE2 if you need to change any of your account details. We’ll take it from there.

No. Each customer account is personal and acts as a contract between our members and Free2Move Carsharing. You, as the member on the account, will be held responsible for any event that occurs during the use of your account.

Once you complete the in-app registration process, we’ll get to work reviewing your account details. We strive for account review within 48 hours, but in some cases can be shorter or longer. Once your Free2Move Carsharing account has been activated, you’ll receive a confirmation email. This is a one-time process. Then you’re able to log into the Free2Move Carsharing app and start driving!

The Free2Move Car Sharing application is in both the Apple Store and Android Store. Check it out!

It’s easy! Open the app, pick a Free2Move Carsharing vehicle, and press “Reserve.” Once you reach the car and have verified that the plate number in front of you matches the plate number of the vehicle you booked, press “Unlock.” The car will automatically open. That’s it! No keys or PIN required, just start driving!

Our cars can be reserved for up to 30 minutes in advance.

It’s on us! The fuel in the tank is always included. You can see the fuel level of every vehicle in the app before you start your trip. As needed and for trips longer than an hour, if the car needs additional fuel—add up to $25, save the receipt, and send it to us at support@free2move-carsharing.com. We’ll provide you a Free2Move Carsharing credit of 125% the amount on the receipt. If you are going on a longer trip—any fuel beyond the additional $25 is on you.

We’ve got your back! Call us at 1-844-54FREE2 and we’ll figure out a solution. More than likely we will dispatch a roadside service truck, but our goal will be to get you back on the road as quickly as possible.

You can end the rental in any meter or residential zone parking spot within the Home Area. You cannot end your rental anywhere outside the Home Area. Be mindful of our parking rules, and where not to park, which is described as follows:

  • First and foremost, any and all spaces that are not legal
  • Streets that have rush hour restrictions—even when they are not restricted—meaning no parking in lanes that will, at any time, become lanes of traffic
  • Private parking of any kind—garages, lots, off-street. Including all lots that would require payment, but also free parking areas like grocery store parking
  • Parking in spaces which are reserved for special uses or requiring non-DDOT Issued Permits, whether temporarily or permanently restricted
  • Areas that are or will become restricted within 24 hours: including street sweeping and all other time-of-day based restrictions

Put the vehicle in park, press the brake, and turn off the engine. Ensure all lights are turned off, and all doors/windows are properly closed. Once you are outside the car, open the Free2Move Carsharing app and press the “End trip” button. Wait a few seconds: once the car locks and a trip star rating prompt displays, your trip is officially ended.

Please ensure you have the most updated version of the Free2Move Carsharing app.  Make sure all windows/doors are closed. If you're still having trouble, please call us at 1-844-54FREE2.

We include full coverage insurance for you, the vehicle, and others up to—at least—State Minimums for all of our vehicles and approved members. As long as you report the accident/damage and follow all of our terms and conditions—you’re only liable for the deductible. If you have any questions about your jurisdiction’s coverage, please reach out by email or phone at Support@Free2Move-Carsharing.com or 1-844-54FREE2.

If at fault for the damage, the customer will be charged a deductible up to $500, as long as our terms and conditions are met. If our T&Cs are not met, the customer will be charged according to the damage extent and costs.

In the event the car is already damaged at the beginning at the trip, please report the damage immediately through the damage reporting process in the Free2Move Carsharing app. If the damage is smaller than a credit card, it does not need to be reported. If the damage in any way effects driving performance, do not drive the vehicle and report the damage to 1-844-54FREE2. We will help find you another nearby vehicle.

Assisting those involved and securing the scene are the first priorities in the event of a traffic accident. Call the police, if necessary. If possible, move the car to a safe place on the side of the road. Then immediately contact Customer Support at 1-844-54FREE2, where you will provide details on the accident to one of our agents.

NO. Please do not smoke tobacco or any other substance in Free2Move Carsharing vehicles, including e-cigarettes and other vapor-based devices.

YES. Please place your pet in an approved carrier. Any excessive—as determined solely by Free2Move—pet odors or hair left behind may result in an extra cleaning charge.

Good news! You can take the car as long as you need, and we will automatically apply the lowest rate to your trip—considering our minute, hour, and day caps. You can take the vehicle for up to 3 days on a single rental, or up to 5 days if you let us know ahead of time. On your first rental, we ask that you limit your trip to under 8 hours—just so you familiarize yourself with our service. We may give you a call if you’re on a longer trip during your first rental.

Yes. Every car has a USB plug-in, located in the center console, that allows to plug in your smartphone charging cable.

The price per minute for each vehicle is listed in the app. There are different pricing caps that may change from time to time. DC charges a flat 10% sales tax in addition to the rental costs.

IT DOESN’T. We don’t charge it.

You can find all these documents inside the glovebox.

You receive an email with the trip information at the end of each trip. You will then see a charge from Free2Move Car Sharing appear on your credit card statement—generally within about 10 minutes.

As soon as you unlock the car from the Free2Move Carsharing app.

We accept Visa, Master Card, American Express, and Discover! We do not accept pre-paid cards from any provider.